Refund policy

Return and Refund Policy

Last updated: October 13, 2026

This Return and Refund Policy applies to purchases made from mechanicalproductsco, operated by Mechanical Products Inc, through mechanicalproductsco.com.

30-Day Return Period

We accept eligible returns requested within 30 days after the customer receives the order.

To be eligible, the product must be returned in substantially the same condition in which it was received. It should be unused, undamaged, and accompanied by its original packaging, accessories, instructions, and proof of purchase.

Before returning a product, email myle.ish-xx@outlook.com and provide:

  • Your order number;
  • The name and email used for the order;
  • The product you wish to return;
  • A brief reason for the return;
  • Photographs if the product is damaged, defective, or incorrect.

Do not send a return to the address shown on the original package or to our business address unless we expressly instruct you to do so.

Free Return Service

Eligible returns requested within the 30-day period qualify for free standard return shipping. We will provide a prepaid label or other return instructions after approving the request.

If a prepaid label is unavailable for a supported destination, contact us before paying for postage. Unauthorized or upgraded return-shipping costs may not be reimbursed.

Incorrect, Damaged, or Defective Products

Please examine your order shortly after delivery. If you receive an incorrect, incomplete, damaged, or defective product, notify us promptly and provide photographs of the item, packaging, and shipping label.

After reviewing the request, we will offer an appropriate solution, which may include a replacement, repair where suitable, or refund. Verified problems caused by us will be resolved without additional cost to the customer.

Items That Cannot Normally Be Returned

Unless defective, incorrectly supplied, or otherwise returnable by law, we may not accept returns of:

  • Products made or modified to a customer’s specifications;
  • Opened goods that cannot be resold for health or safety reasons;
  • Perishable or rapidly deteriorating products;
  • Gift cards or downloadable products after delivery;
  • Items clearly identified as final sale before checkout.

Nothing in this section limits rights that cannot be waived under applicable consumer law.

Refund Procedure

Once the return is received and inspected, we will email you with the outcome. An approved refund will be sent to the original payment method.

After issuance, refunds ordinarily appear in the customer’s account within 3–7 business days. Banks, credit-card issuers, and payment services may require additional processing time beyond our control.

Any sales tax originally collected on an approved refunded item will also be refunded where required. Expedited delivery fees and optional services are not normally refundable unless the return resulted from our error or the law requires otherwise.

Exchanges

Contact us if you need a different product or variant. Depending on availability, we may arrange an exchange or ask you to return the original product and place a separate order.

Order Cancellation

Cancellation requests should be submitted as soon as possible. We may cancel an order that has not entered fulfillment. Once an order has shipped, it must be handled under the return procedure above.

Shipping Promotion and Tax Treatment

Orders with a merchandise value exceeding US$30, after promotional discounts and before applicable sales tax, qualify for free standard shipping.

We do not add separate import-duty or customs charges to the customer after checkout. However, legally required sales tax may be calculated and displayed during checkout based on the order and delivery location.

Return Contact

Mechanical Products Inc
4234 Hacienda Dr
Pleasanton, CA 94588
United States

Email: myle.ish-xx@outlook.com
Website: https://mechanicalproductsco.com